These General Terms and Conditions of Sale (hereinafter “GTC”) govern all commercial relations between BipBop Packaging (hereinafter “the Seller”) and any professional or individual buyer (hereinafter “the Client”) placing orders from or to Hong Kong.
BipBop Packaging specializes in the manufacture and sale of customized food packaging, notably printed greaseproof paper certified for food contact. Any order implies full acceptance of these GTC, to the exclusion of any other document.
2.1 Description
BipBop Packaging offers customized greaseproof paper for food packaging (burgers, sandwiches, tacos, meal trays, etc.). The main product features are:
2.2 Customization
The Client may customize their packaging with a logo using the options provided in the online configurator. Accepted file formats are: AI, EPS, PDF, SVG, PNG, JPG. For optimal print quality, vector formats (AI, EPS) are strongly recommended.
Orders are placed online via the configurator available at https://bipbop-packaging.com/. The minimum order quantity is 10,000 units. Packs are presented starting from 20,000 units.
An order becomes firm and final only after:
The Seller reserves the right to refuse any order that does not meet technical requirements or contains content contrary to applicable laws and regulations.
4.1 Prices
Prices are quoted in euros (EUR) and exclude any taxes applicable in Hong Kong. The base price is €599 for a standard pack. Supplements apply depending on selected options:
Engraving fees (€160) and shipping are free for the first order. Prices may change at any time, but the order is billed at the rate in effect at the time of confirmation.
4.2 Accepted Payment Methods
The Client may pay by:
For bank transfers, the account details are: Beneficiary: BIPBOP PACKAGING SAS, IBAN FR76 1234 5678 9012 3456 7890 123, BIC/SWIFT BNPAFRPPXXX, BNP Paribas.
4.3 Taxes and Customs Duties (Hong Kong)
Hong Kong generally does not impose customs duties on imported packaging paper. The Client is responsible for verifying applicable local regulations and paying any local taxes or fees. The Seller cannot be held liable for such fiscal obligations.
After receiving the logo and confirming the order, BipBop Packaging sends the Client a digital Proof (BAT). The Client has 5 business days to approve or request changes. If no response is given, the BAT is deemed tacitly accepted.
Production begins only after the Client’s express approval of the BAT. Any changes requested after approval incur additional charges and extend production timelines.
The Client is solely responsible for the accuracy of the submitted information (logo, text, colors). BipBop Packaging cannot be held liable for errors not reported before BAT approval.
6.1 Production Time
Standard production time is 7–10 weeks from BAT approval, including engraving, printing, and preparation for shipping.
6.2 Delivery to Hong Kong
Delivery is made on pallets. For first orders, shipping is free in France/Morocco; international shipping fees apply for deliveries to Hong Kong. The Seller provides the Client with shipping terms and costs at order confirmation.
International delivery times vary by carrier (typically 2–5 additional weeks to Hong Kong). The Seller is not responsible for delays caused by carriers, customs, or force majeure events.
6.3 Receipt and Inspection
Upon receipt, the Client must inspect the goods in the presence of the delivery person. For visible damage, the Client must make detailed notes on the delivery slip and confirm in writing (registered letter or email) within 48 hours.
BipBop Packaging products are certified food contact safe (EU ) and PFAS-free. They are suitable for take-away.
Any claim regarding non-compliance or apparent defects must be submitted in writing to contact@bipbop-packaging.com
within 14 calendar days of receipt. Claims submitted later are inadmissible.
If validated, claims may result in replacement of defective products or issuance of a credit. Liability cannot exceed the value of the relevant order.
Under B2B practices for customized products, the right of withdrawal does not apply to items made to the Client’s specifications (personalized with logo, colors, or chosen format). Once the BAT is approved and production has started, the order cannot be canceled or refunded.
For individual customers (B2C), the right of withdrawal applies under legal provisions, except for custom-made products.
The Client warrants ownership or proper authorization for all graphic elements (logo, images, text) provided. The Client indemnifies the Seller against third-party claims arising from the use of such elements.
Engraving plates created by BipBop Packaging remain the Seller’s property and cannot be claimed by the Client. Plates are stored for 24 months and may be reused for future orders from the same Client.
BipBop Packaging collects and processes Client personal data (name, email, phone, address) to process orders and manage commercial follow-up. Data is retained for up to 5 years after the last transaction.
Under Hong Kong’s Personal Data (Privacy) Ordinance (PDPO, Cap. 486), the Client has the right to access, correct, or object to the processing of their data by writing to contact@bipbop-packaging.com
.
Data is not shared with third parties except for order execution (carriers, payment providers). Card payments are processed via Stripe (PCI DSS certified). PayPal payments are handled by PayPal Holdings, Inc.
BipBop Packaging is not liable for failure to meet contractual obligations due to force majeure, including natural disasters, pandemics, strikes, wars, unexpected customs restrictions, severe international transport disruptions, or raw material shortages.
In case of force majeure, the Seller informs the Client promptly and the parties agree on how to proceed with the order.
These GTC are governed by Hong Kong law, without prejudice to mandatory provisions applicable in the Client’s jurisdiction.
In case of dispute, the parties will first seek amicable resolution. Failing that, disputes fall under the exclusive jurisdiction of Hong Kong SAR Courts, subject to public policy rules.
For low-value disputes, parties may resort to mediation or arbitration via the Hong Kong International Arbitration Centre (HKIAC).
For questions regarding an order, claim, or these GTC, the Client may contact BipBop Packaging: